Terms & conditions

Products and presentation

We aim to describe products accurately. Colours can vary by screen, lighting and fabric batch, and hand-finished details may show small natural variations. Product measurements, fabric and care information should be reviewed before ordering.

Pricing and availability

Prices are shown in Pakistani rupees unless stated otherwise. A product appearing online does not guarantee stock until the order is processed. If an item, colour or size becomes unavailable, the store may contact you, adjust the order with your agreement, or cancel the affected order.

Orders and acceptance

Submitting checkout creates an order request and tracking ID. The store may verify contact details, stock or delivery information before fulfilment. We may refuse or cancel an order where information appears invalid, stock is unavailable, delivery cannot reasonably be completed, or misuse is suspected.

Cash on delivery

Cash on delivery is currently the available payment method. The amount due is the order total confirmed at checkout, subject to any correction agreed with the customer before dispatch.

Cancellation

If the store cancels an order, the customer-facing tracking page will show the cancellation status and the reason recorded by the store team. Cancelled tracking records remain available for 14 days after cancellation and are then automatically removed from the active order database.

Delivery

Delivery timing can vary by destination, courier operations, public holidays and circumstances outside the store’s control. A dispatch or delivery estimate is an estimate rather than a guaranteed appointment unless expressly confirmed otherwise.

Exchanges and product condition

Eligible exchange requests should be raised within 7 days of delivery. Items should remain unworn, unwashed, unaltered and in resalable condition with original tags or packaging where supplied. Items that show wear, scent, damage after delivery or alteration may not qualify for exchange unless applicable law requires otherwise.

Incorrect or damaged orders

If you receive the wrong item or believe an item arrived damaged, contact customer care promptly with your tracking ID and clear supporting details. We will review the issue and explain the available resolution.

Website use and intellectual property

Store photography, product copy, branding, graphics and site content are provided for personal shopping use. They may not be commercially copied, republished or represented as another business’s content without permission.

Liability and applicable rights

Nothing in these terms is intended to remove consumer rights that cannot lawfully be excluded. To the extent permitted by applicable law, the store is not responsible for indirect losses caused by circumstances outside its reasonable control.

Contact

Questions about an order or these terms can be sent to info@sanabaig.com.