Cash on delivery
Orders are placed online and paid when the parcel is delivered. Please provide a reachable phone number and complete delivery address so the order can be verified and handed over successfully.
DELIVERY & AFTERCARE
Simple shipping.
Clear exchanges.
Everything to know before and after an order placed with Sana Baig.Charges & threshold
Delivery is complimentary on orders of PKR 9,999 or more. Orders below that threshold are charged PKR 249. The final amount is shown before checkout is submitted.
One tracking ID
Each order receives a tracking ID. Use it on the Track Order page to see the latest status recorded by the store team, including a cancellation reason when applicable.
7-day request window
Eligible exchange requests should be raised within 7 days of delivery. Keep the item unworn, unwashed, unaltered and in resalable condition with original tags or packaging where supplied.
Wrong or damaged item
Contact customer care promptly with the tracking ID, item name and clear details. Photos may be requested where they help us assess a damaged or incorrect item.
Keep your phone reachable
Courier delivery may require phone contact. Incomplete addresses, unreachable recipients or repeated failed delivery attempts can delay or prevent successful delivery.
Need help?
Email info@sanabaig.com with your tracking ID and a short description of the issue. For the fastest support, include the product name, colour and size where relevant.