CUSTOMER CARE
Help that gets you
where you need to go.
For order questions, keep your tracking ID nearby. For sizing help, include the product or collection you are considering.Size & fit
Open category-specific measurement tables, fit notes and measuring guidance before you order.
Open size guide →Track an order
Use your tracking ID to see confirmation, dispatch, delivery or cancellation information.
Track order →Email support
Best for product, delivery, exchange, cancellation or order-specific questions that need detail.
info@sanabaig.com →Delivery & exchanges
Review delivery charges, exchange eligibility, tracking and parcel support.
Read the guide →QUICK ANSWERS
How do I pay?
Cash on delivery is currently the checkout method available on the store. Your final payable amount is shown before you place the order.
How do I track my order?
Use the tracking ID issued after checkout on the Track Order page. The store team updates each order as it moves through confirmation, dispatch and delivery.
What happens if my order is cancelled?
The tracking page shows that the order was cancelled together with the reason recorded by the store team. The cancelled tracking record remains available for 14 days after cancellation.
Can I exchange an item?
Eligible exchange requests can be raised within 7 days of delivery, subject to the item remaining unworn, unwashed, unaltered and in resalable condition.
Which size guide should I use?
Open the Size Guide and choose the same category as the product. Product-specific fit information takes priority over the general category table.